Last updated: July 30, 2025
We respect your privacy and recognize the importance of protecting your personal data. This Privacy Policy outlines how RocKnow ("App," "we," "our," or "us") collects, uses, stores, and shares your personal information when you use our mobile application RocKnow.
We are committed to complying with all applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using RocKnow, you agree to this Privacy Policy and our [Terms of Service].
We collect and process personal information to deliver our services, improve user experience, comply with legal obligations, and offer personalized insights through RocKnow’s features, including image-based recognition and chat services.
Personal Data You Provide:
Device & Technical Information: We collect device identifiers, operating system version, IP address, and app usage statistics to improve our services and prevent abuse. We also use cookies and analytics tools (e.g., Google Analytics) to understand how users interact with our app.
We use the personal information we collect from you to operate, improve, and provide the full range of RocKnow services. This includes identifying and authenticating you when you log in, enabling access to key features such as image recognition, AI-based insights, and scan history, as well as delivering personalized recommendations and usage summaries.
We may also use your information to send relevant push notifications, in-app messages, or emails—such as updates about your scan results, new features, or app improvements. You can opt out of such communications at any time through your device settings or app preferences.
To improve our application and understand how users engage with it, we use analytics tools (including Google Analytics) that track anonymized usage data, performance metrics, and error logs. These insights help us optimize feature development, fix bugs, and enhance user experience across different devices.
If you are a paid subscriber, we may use certain information to verify your subscription status and ensure correct access to premium features. In some cases, we may also share basic usage information with Google or Apple to process refund or billing inquiries initiated by you.
We may process and retain your personal information where necessary to comply with legal obligations, resolve disputes, and enforce our Terms of Use. We do not use your personal data for third-party marketing, and we do not sell it to advertisers.
In limited and clearly defined circumstances, we may share your information with trusted third-party service providers (e.g., cloud hosting, AI APIs) strictly for the purpose of delivering our core services. We ensure that these providers are contractually obligated to uphold confidentiality and data protection standards consistent with this Privacy Policy.
When you upload images, audio, text, or other content to RocKnow (e.g., for stone identification or AI chat), you understand and by default authorize us to process and use such content for service-related purposes. This includes but is not limited to image recognition, AI analysis, report generation, and potential model improvement (where applicable). And you also by default grant us permission to display your uploaded images within the RocKnow app or in anonymized form for promotional purposes, unless you choose to opt out.
Your content may be processed either locally or through third-party services (such as the Gemini, OpenAI API) via automated analysis. We do not use your uploaded content for advertising, redistribution, or resale.
Please do not upload content that includes:
We reserve the right to remove any content that violates these terms and to suspend or terminate accounts that engage in such violations.
RocKnow provides features such as stone identification, authenticity verification, valuation estimates, and digital certificates for informational purposes only. While certain insights are powered by automated tools and AI technologies, final certification results are determined and issued by the RocKnow team based on internal criteria and assessment standards.
Please note:
By using RocKnow, you agree to use all features at your own discretion and acknowledge that results are provided “as is,” without guarantees or warranties. RocKnow shall not be held liable for losses, damages, or decisions made based on any information or certificates generated in the app.
We may share your data with:
We do not allow third-party advertisers to access personally identifiable data through RocKnow.
We retain your data for as long as necessary to:
You may request deletion of your account and data at any time (see Section 7).
RocKnow is designed for general audiences. However, we do not knowingly collect personal data from children under 16. If you believe a child has submitted personal information to us, please contact us and we will promptly delete the data.
As a user, you have the right to:
You can exercise your rights by contacting us at the email below. We may require proof of identity for security purposes.
For EU residents, you also have the right to lodge a complaint with your local data protection authority.
For California residents, we do not share personal data with third parties for direct marketing purposes.
We take reasonable technical and organizational measures to protect your data, including encryption, secure cloud storage (Google Cloud), and regular access audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your data may be processed in the United States or other countries where our service providers operate. By using RocKnow, you consent to this transfer, even if the data protection laws in your jurisdiction differ.
We may update this Privacy Policy from time to time. Significant changes will be posted in-app or via notification. Please review the policy periodically.
If you have any questions or would like to exercise your privacy rights, please contact us at:
RocKnow Team Email: riverstone.app+rockow@gmail.com